During an executive retreat that I was conducting, one of the participants, who had worked fairly intensely with himself, came up with an...

In these days when so much is being said about the customer being king, it is surprising to come across a service organization that acts...

For about a decade, I have been conducting "Learning Adventure" programs (Outbound Training with a focus on learning about organizations...

Story 1 I must share a few stories about how I was taught “management” by foreman Durai Achary. Durai was a short, lean gentleman with a...

Recently, some of the TAO Knoware consultants were invited to work with the students of one of the prestigious B-schools. The students in...

The Olympic mood has really caught on. My wife and I were at a petrol station recently, and we were having difficulty attracting the...

In October 2003, we traveled to Washington, DC, and back on one of those daily Amtrak trains connecting Boston to Washington, DC. Our...

This is a first-hand story related by a CEO of a prominent company. In a winery, after some growth, the roots need treatment. By this...

I am not a fan of science fiction, but that has not stopped me from following almost every foray into space with fascination and wonder....

A leading hotel chain had invited all its staff for a ‘face to face’ with its CEO. We had worked on very successful kaizen projects for a...